If any covered peril damages or destroys your home, you will need to file a claim with your insurance company. You will need to promptly notify your insurance agent. You must be aware that an insurance policy is a contract between you and your insurance company and as such, there are rules and procedures that you and your insurer must follow. Read your insurance policy to see what your responsibilities are.
1. If you are the victim of a theft or your home has been vandalized or burglarized, report it to the police.
2. Before filing a claim, call your agent and ask questions: Is my loss a covered loss? Does my claim exceed my deductible? How long will it take to process my claim? Will I need to obtain estimates for repairs to structural damage?
3. Take reasonable steps to protect your property from further damage.
4. You are going to need to verify your loss. Take pictures and avoid throwing out damaged items until the adjuster has visited your home.
5. If your home is severely damaged and you need to find other accommodations while repairs are being made, keep records of all additional expenses incurred. Most home insurance policies provide coverage for the “loss of use” of their home.
6. Once your insurance company has been notified of your claim, the company is required to send the necessary claim forms to you by the end of a specified time period. (The time period varies from state to state.) Return the properly filled-out forms as soon as possible in order to avoid delays.
7. Your insurance company will usually arrange for an adjuster to come and inspect your loss. Cooperate with them as they gather information. Once you and your insurance company agree on the terms of your settlement, state laws require that you be sent payment promptly. In most cases, your claim will be processed quickly. If you have any questions about the claim filing laws in your state, call your insurance agent or your state department of insurance.
Important Final Note:
It is extremely important for you to thoroughly review and understand your home insurance policy BEFORE you have to deal with the stress of a loss/claim. You should know what perils are covered, and whether the coverage amounts are sufficient in the event of a disaster. Your insurance agent should be more than willing to discuss your specific insurance needs, as well as recommend possible ways to reduce your premiums, ease potential losses and prepare you for the proper steps to take in the event of a loss. But ultimately, the responsibility is yours.

